Lack of clarity and communication are the major reasons why outsourcing agreements fail to meet objectives. Clients are quick to conclude that the agency was not competent and the search for a new outsourcing vendor begins. Like all other processes, the success of outsourcing is dependent on the preparation and adherence to the plan. Follow these tips to measure the success of outsourcing.
Category: Outsourcing
How to choose a customer service call center for your business?
Did you know that 80% of companies use customer service as a way to differentiate themselves from their competition. Almost 70% of all customer interactions are handled by contact center executives. Speaking to a customer service rep on the phone remains the preferred channel for most customers. When you decide to outsource, how do you choose a customer service call center? Partnering with the right service provider is a critical step in delivering a world class and unified customer experience.