We Enable High Value Outsourcing Engagements
Service Delivery Framework, Vendor Management and Metrics Management.
Outsourcing statistics for big as well as small businesses indicate that the quality and value of outsourced goods and services are the top priorities.
Cost reduction remains the top objective for outsourcing. We work with clients to identify the right vendors for outsourced services and optimize the service delivery framework for best results.
Maximize Your Outsourcing ROI
Service Delivery Framework
Setting up the right framework for outsourced service delivery – resource planning, transition plan, process set-up and monitoring mechanism.
Vendor Management
Partnering with the right vendor is one of the most critical steps for successful outsourcing. We help with vendor research, RFP process and vendor onboarding.
Metrics Management
Measuring actionable metrics and setting up a continuous improvement work culture to meet outsourcing objectives and deliver top notch customer experience.
Vendor Selection Process
Partnering with the right service provider is a critical step in delivering a world class and unified customer experience. We consider the following three factors while selecting the right vendor for your business process outsourcing requirements.
Effective Business Process Outsourcing
The ability to effectively manage vendors is a key to successful business process outsourcing. Outsourcing and offshoring key business processes have their benefits in terms of cost savings, access to specialized services, etc.
Effective vendor management policy not only helps companies optimize these gains but it also ensures the disadvantages of offshoring (linguistic barriers, cultural differences, high staff turnover) get minimized.
XServe Consulting with a dedicated team of Outsourcing experts and Lean Six Sigma professionals facilitate vendor management for clients to realize the optimum business gains of business process outsourcing.
There are three important stages in outsourcing a business process. Our vendor management practices are an integral part of all the three stages.
Vendor Selection
- Vendor search & identification
- SWOT analysis – Strength, Weaknesses, Opportunities and Threats
- Contract and Service Level Agreement (SLA) negotiation
Process Transition
- Process mapping and documentation
- Transition phase
- Post implementation review
Service Delivery
- Performance monitoring and process stabilization
- Business process improvement and optimization
PLANNING to Outsource?
You have taken the first step if you are on this page. Outsourcing, when implemented correctly, yields both tangible and intangible business gains.
We assist you right from drafting the SLA and RFI, inviting proposals, shortlisting qualified vendors, process transition, training and optimizing the service delivery process.
Contact us to schedule a meeting.