Enabling High Value Outsourcing
Service Delivery Framework, Vendor Management and Metrics Management
Outsourcing statistics for big as well as small businesses indicate that the quality and value of outsourced goods and services are the top priorities. Cost reduction remains the top objective for outsourcing. We work with clients to identify the right vendors for outsourced services and optimize the service delivery framework for best results.
Latest posts
- AI and Automation: Reshaping the Outsourcing LandscapeThe outsourcing industry has long been a cornerstone of efficient business operations. By delegating tasks to skilled workforces abroad, companies have achieved cost savings, improved scalability, and accessed specialized expertise. However, the landscape is undergoing a significant transformation fueled by the relentless march of Artificial Intelligence (AI) and automation.
- How To Start a Call Center: A Comprehensive GuideStarting a call center can be a daunting task. There are many moving parts to consider, from choosing the right location to hiring and training employees. However, with a little bit of planning and some hard work, it is possible to get your call center up and running in no time. In this blog post, we will provide a step-by-step guide on how to start a call center, from choosing a location to finding the right employees.
- 5 Tips To Instantly Increase Call Center SalesCall center sales can be a tough nut to crack. You have a very short window of time to make a good impression and close a sale, and if you don’t, it’s easy to get discouraged. However, there are a few things you can do to increase your chances of success. In this blog post, we’ll share five tips that will help you increase call center sales.
Maximize your Outsourcing ROI
Service Delivery Framework
Setting up the right framework for outsourced service delivery – resource planning, transition plan, process set-up and monitoring mechanism.
Vendor Management
Partnering with the right vendor is one of the most critical steps for successful outsourcing. We help with vendor research, RFP process and vendor onboarding.
Metrics Management
Measuring actionable metrics and setting up a continuous improvement work culture to meet outsourcing objectives and deliver top notch customer experience.
Vendor Selection Process
Identifying and partnering with the right outsourcing partner is a critical step in ensuring seamless transition of processes and stable delivery of outsourced services. We help you right from drafting the SLAs and RFI, inviting proposals, shortlisting the qualified vendors, process transition and continuous monitoring a successful outsourcing relationship.