People in a meeting to review outsourcing services

Enabling High Value Outsourcing

Service Delivery Framework, Vendor Management and Metrics Management

Outsourcing statistics for big as well as small businesses indicate that the quality and value of outsourced goods and services are the top priorities. Cost reduction remains the top objective for outsourcing. We work with clients to identify the right vendors for outsourced services and optimize the service delivery framework for best results.

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Maximize your Outsourcing ROI

Setting up service delivery framework for outsourcing

Service Delivery Framework

Setting up the right framework for outsourced service delivery – resource planning, transition plan, process set-up and monitoring mechanism.

Vendor management services for successful outsourcing

Vendor Management

Partnering with the right vendor is one of the most critical steps for successful outsourcing. We help with vendor research, RFP process and vendor onboarding.

Metrics management for best outsourcing results

Metrics Management

Measuring actionable metrics and setting up a continuous improvement work culture to meet outsourcing objectives and deliver top notch customer experience.


Vendor management is the key to successful outsourcing relationships.

Vendor Selection Process

Identifying and partnering with the right outsourcing partner is a critical step in ensuring seamless transition of processes and stable delivery of outsourced services. We help you right from drafting the SLAs and RFI, inviting proposals, shortlisting the qualified vendors, process transition and continuous monitoring a successful outsourcing relationship.